Frequently Asked Questions

Thailand Retreats is the trading name of Thailand Retreats Limited established in 2001 and for 17 years has provided villa rental opportunities to travellers wishing to holiday on the beach resorts of southern Thailand.  

The authenticity of this can be provided with company registration documents and a statement by our bankers (HSBC) confirming that we have been valued clients of the bank for the same number of years.

Booking a holiday is an exciting time - a chance to meet new people, discover new places and escape routine and by booking with ourselves then you will be able to relax a little earlier safe in the knowledge that you have booked with a travel company you can trust.

Thailand Retreats is recognised as one of the most reputable companies offering luxury villa accommodation in Thailand. Just ask the owners/property owners – we have met them and seen the villas personally and they appreciate the quality bookings we are able to provide for them having answered many questions asked by guests prior to arrival with our first hand knowledge of the villas. The feedback we have had from our guests states that they booked with us due to our speedy customer service and our knowledge of the villas and locations by our staff in the UK office and Koh Samui.

Further benefit is our membership of ABTA (Association of British Travel Agents) as we are governed by their Code of Conduct to ensure that the villas in Thailand that we market for holiday rental are as described on our website . Our membership number is Y2460 and we can be identified by clicking on the following link https://abta.com/find-a-member

Thailand Retreats is there for you 24/7 with offices in Jersey ( registered office), UK and Koh Samui, Thailand and offers you, your family and friends a true Thailand villa experience: more space, more comfort, more informality, more privacy, and more personal service. Our online payment allows for settlement in GBP or USD as well as bank transfer in either currency

There are a number of other villa rental companies who state they have been operating in Thailand for many years - but we were one of the first so we know otherwise and the reputation of a villa rental company is a priority.

A luxury villa holiday in Thailand is not always all about discovery and exploration as many would travel to Thailand to do just that.

Thailand is also about giving rest and rejuvenation back to yourself and escape the world for a while with the amazing feel of spiritualism around you.

Thailand offers a beautiful country covering many cultures, delicious and healthy food and great service - the people themselves cannot do enough for you.

Our Thailand villa rental rates are extremely attractive when compared with elsewhere in the world for similar high quality accommodation.

The reputation of the quality of the service provided by Thai people is world-renowned and you will always be greeted with a smile. “Amazing Thailand - the land of smiles”

We have made every effort to ensure the Thailand Retreats website is as quick & easy to use as possible while still maintaining a wealth of information.

Although Thailand Retreats has one of the biggest selection of Holiday Villas in Thailand (and growing every week), it is not very useful if people can't find what they want.

The only way to offer the largest selection of Thailand villas is to arrange them in a way that allows our valued visitors a quick and easy way to find what they're looking for. This is why we have developed an easy to use and powerful search system that gives the control to YOU. Now you can view the villas YOU want to see, in the order YOU want them, rather than just showing the villas we think you want to see.

Search by destination, location, type of villa or the number of bedrooms to find your perfect Thailand holiday villa.

If you have an idea of the type of your requirements you have for your Thailand vacation villa why not check out our Villa Collections on the home page where we make suggestions under certain categories to assist.

Finally - Do give us a call or an email. We will be happy to guide you in selecting the right villa for your next holiday in Thailand. We will also answer whatever questions you might have, just to make sure that you have the best experience possible.

The majority of the villas work on a flexible day check with a minimum stay of usually of 3 nights however less nights may be available on request.  If the dates are free they are bookable however the minimum rental period for a private villa in peak periods may range from 5 - 7 nights and this information wil be provided on the availability confirmation. Discounts are provided by some villa owners/villa managers for stays over 7  or 10 nights in the intermediate and high season dates.

Arrival Requirements:

Many of our luxury villas have a fridge stocking service for your arrival and provide a list for you to choose items to be at your villa as you arrive and we send this to you once your villa accommodation is confirmed. These may include, soft drinks, fruit juices and some beer, coffee and tea, eggs and bread etc. for your first breakfast and any other specially requested items. Please note however that some self catering villas already have a welcome pack of the basics and other villas have services where breakfast is included in the rental.

If the villa includes a chef service and a meal is required on arrival day then menus previously forwarded to you would need to be returned with choices well in advance.

Once you are Here:

The cost of eating out is reasonable in Thailand, especially if you wish to enjoy Thai food. All locations have restaurants that offer international cuisine. There is a Tesco Lotus supermarket or similar close to the destinations featured by Thailand Retreats where a wide range of imported food is available, as well as beverages, toiletries, etc. So you don't need to bring anything with you unless you do have some obvious special requirements.

If renting a car for your stay Thailand Retreats can advise you of recommended car rental companies to use whose vehicles are in good condition and are provided with adequate insurance and also provide seat belts and baby seats.

When you arrive:

You would have been provided with contact details for your arrival shortly before you leave for your villa holiday and will be met at the airport by the property manager or the villa owner's representatives.

They will escort you to, and show you around your villa, as well as assisting you with the collection of your hire car (with or without a driver) if this has been arranged in advance.

During your stay:

Our website will provide you with comprehensive information about the activities and attractions available for each destination and also in and around the particular area you are staying. In addition the villas will provide an information pack with the same or similar information and the manager’s will be able to assist in booking these attractions and activities.

In addition to the standard service of cleaning and linen change, arrangements can be made for services such as corporate entertaining, cooking of family meals, babysitting and private car drivers.

Thailand Retreats is registered for providing luxury villa accommodation only and are unable to book flights however travel office recommendations will be provided on request.

All information with regard to the non-rental aspect of your stay at the villa is stated in the villa details including the cost of the airport transfer and relative service and taxes.

If the villa includes a chef service in the rental there is the cost of the food plus a shopping fee of 15 – 20% of the market cost. Any additional services requested such pre-requested groceries and special items will also be added to a house account with relative service and tax fees. Personal laundry facilities are not normally included in the rental cost of the villa and a small fee will be charged or if this is not the case information on a nearby laundry service will be provided to you.

Very much so a large majority of Thai people adore children and a babysitting service this can be arranged with the villa management during your stay. However if daycare is required then specialist nanny services are available and can be arranged prior to your arrival as they get booked up very quickly in the busy season. You will find that the large supermarkets (Tesco and Big C) stock most things you need for children including imported baby food and baby pampers.

Our Thailand destinations are now offering increasing activities for children as an alternative to time at the beach and details of these are set out in the activities section of each area within the website.

Once you have chosen your Thailand holiday villa, the first stage is to check availability by completing an enquiry from on the particular villa details page. Should you wish to enquire and check availibility for more than one villa please add them to your wish list and after reviewing your choices just press "Send Enquiry" and all your villa requests will be sent by one click.

We have direct access to the the availabilty calendars of the majority of the villa owners and managers and will confirm availability either immediately or in a very short time from receipt of your enquiry. The online calendars shown on many websites are not always accurate or kept up to date however we are able to provide you with the accurate information. Should you show interest in any of the villas we are in a position to hold your requested dates which will expire in 2- 3 days normally or shorter if the dates are in high demand.  

If the villa calendar is showing not available for your dates the response will be immediate.

If available the details of the booking, total cost and deposit required will be advsed to you by email. Incorporated in this email will be a Booking Link" for each villa providing options to settle the amount of deposit required to secure the villa should you wish to go ahead with the reservation of the villa.

Settlement can be made by bank transfer (GBP/USD) or secure credit card payment including Amex (GBP/USD) and confirmation that the Terms and Conditions have been read is required before continuing to make a payment.

A deposit of between 25 – 50% is required on reservation depending on the villa owner and the balance is due approximately 6 weeks before arrival.

Renting a private villa or apartment in Thailand is great value as expenses for food and drink, snacks, laundry, overseas telephone etc are charged at cost and are therefore much lower compared with a hotel where their inclusion could double or triple your hotel bill!

Calculated on a per bedroom or per person basis there is quite a considerable saving to be realised by renting a private villa in comparison with what you would have to pay for staying in a 4 or 5 star hotel, and a hotel can't even come close to the experience of renting your very own private villa.

Take note that you will not have to wake early and reserve your sun lounger - one has your name on it everyday anytime!

Our Thailand rental rates are extremely attractive when compared with elsewhere in the world for similar high quality accommodation. The reputation of the quality of the service provided by Thai people is world-renowned and you will always be greeted with a smile. “Amazing Thailand - the land of smiles”