Booking a Property is very different from booking a regular hotel room, especially with regard to payments and cancellations. Please do not just tick the box to accept these terms and conditions (as we all typically do!) – do please read the following conditions carefully.
Please note that each villa management has their own Terms and Conditions as set out in the villa details of each individual villa on the website and will override our own Terms and Conditions and are to be taken as a guide only.
1.1 Thailand Retreats is the trading name of Thailand Retreats Limited, whose registered office in St. Saviour, Jersey, Channel Islands.
1.2 Thailand Retreats is contractually bound to consumers to provide luxury accommodation on behalf of owner and property managers whose properties are featured on the websites www.ThailandRetreats.com
1.3 Accuracy of Information.
Thailand Retreats relies on the information supplied to us by owners and property managers and have been viewed accordingly at the time of accepting the villas for promotion and at regular intervals thereafter.
Although Thailand Retreats makes every effort to ensure that advertised descriptions are correct, it does not own any of the properties and therefore cannot control or prevent changes.
Although changes to properties advertised are infrequent, Thailand Retreats reserves the right to change the description or service of any property at any time, in which case we will endeavour to notify you of all changes before commencement of the booking date, if it is practical to do so.
2.1 Deposit Payment
An initial deposit of 15 -- 50% (depending on the property) of the property rental must be paid to confirm a booking. Settlement can be made by direct bank transfer in GBP, USD, or THB and on-line credit card payment with VISA, Mastercard or American Express. No contract will exist between you and the villa managment until receipt of payment by ourselves. Should the deposit payment not be received within 5 working days and we are unsuccessful in further contact Thailand Retreats will presume that the reservation has been cancelled. Once a deposit has been received the reservation will be confirmed and a receipt of payment sent.
2.2 Balance Payment
Payment of the outstanding balance is due 75 – 45 days ( depending on te property) before the arrival date and Thailand Retreats will send out a reminder close to the due date. If the booking is made within this period before the arrival date, 100% of the cost of the property rental shall be due at the time of booking.
2.3 Exclusions & Additional Charges
Rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items and expenses, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc) or replacement of breakages. Fair wear and tear accepted. All the above charges are payable by you locally. In some cases there may be a security deposit payable on arrival usually in any of the main currencies. This will be returned to you on departure providing there is no damage to the property. The renter agrees to pay the owner for the cost of repairing or replacing (solely at the owner's discretion) any item of property, or contents at the Villa/Apartment, which is damaged due to negligence or willful default of the renter during the renter's occupation, or which is missing. The person in whose name the booking is made acts on behalf of all other persons named, and becomes responsible to Thailand Retreats for all payments in respect of the booking.
2.4 Currency Fluctuations
The base currency of the villa will be stated in the booking details. Please note that the balance of the rental due in USD, THB and paid in GBP will be invoiced using the prevailing foreign exchange rate of the due date concerned.
There are now relaxed cancellation terms for individual villas during the COVID-19 Pandemic for all new bookings and existing bookings at the present time and supercedes the following standard cancellation terms below. Please contact us fo
If it becomes necessary to cancel all or any part of the booking, Thailand Retreats Ltd must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received.
The following cancellation charges are standard charges and will be applicable depending on when the notification of the cancellation is received in writing. Some villa owners have their own individual Terms and Conditions and if different from our own will be sent to you during the booking process or will be stated in the details of the villa.
30 days or more before arrival date:
Deposit forfeited - but credited for 9 months from the date of the cancellation confirmation. The credit can be used by the client or anyone on their behalf for any reservation at the original villa, during any period.
Within 30 days of arrival date:
All payments are forfeited unless the property can be successfully rebooked for the dates cancelled.
Prime & Peak season dates (Chinese New Year, Easter & Christmas and New Year Period)
For any cancellation after the deposit and/or balance payment, all payments are forfeited and a full or partial refund is solely applicable in the event that another reservation is secured covering partially or fully the initial and cancelled reservation.
Thailand Retreats will charge an administration fee of £30 for any change to the booking after a confirmation has been sent. All changes will be subject to approval by the owner/property manager.
Guest should assume that Check-in time is after 3pm., and checkout time is prior to 11am.
Only those persons stipulated on the booking form may reside at the villa as guests and the lead guest must be at least 18 years old at check in or will be asked to vacate the property forthwith. Please notify us as soon as possible of any changes. The number of people staying at the villa must not exceed the maximum capacity indicated by you except in the case of infants (under two years old), or unless specifically authorised. Should the owner or the local representative find that the number of people staying at the property exceeds that on the booking form, he may, at the absolute discretion of Thailand Retreats, ask the extra person or persons to vacate the property forthwith. No camping is permitted in the grounds or gardens adjacent to the villas.
It is a condition of the booking that the entire party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage). Thailand Retreats is not responsible to you and your party for any and all claims including any accidents related to the use of the property facilities or locally procured third party services such as, watercraft, water sports, jeep or motorbike rental etc. Thailand Retreats will not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside Thailand Retreats' control such as civil disturbances, fires, floods, severe weather, acts of God, Acts of any Government etc.
Covid-19 (updated 15th November 2021)
With the Thailand opening up under schemes for fully vaccinated and non-vaccinated foreign tourists earlier this month the pre-departure PCR tests, arrival test and ATK test after 6/7 days should ensure that all guests receive negative results during their stay. It is recommended that during the 1 or 2 weeks before departure from your country to Thailand that any current rules such as social distancing and mask wearing is followed.
Each Thailand province has it's own rules but should you be unfortunate to be tested positive on arrival or during your stay, the local hospital will collect you from your accommodation where you will undergo tests and receive medical care. A doctor will provide information of the length of stay in hospital on a case by case basis. If travelling with a group the remaining guests are high risk and must self-isolate for 7-10 days.
Once a property has been booked and paid for in full, Thailand Retreats will request flight arrival and departure details to pass on to the property manager. Once these have been received we shall provide you with the owner/property manager contact details should you have any travel related problems.
In the unlikely event of a problem with your rental property occurring, whilst you are abroad, you must inform the villa owner or property manager so that the matter can be put right. If the situation cannot be resolved to your satisfaction, at the time, you may contact Thailand Retreats, so that Thailand Retreats is given the opportunity to try to assist. All claims initially must be addressed directly to the property owner/manager and any compensation agreed before guest departure.
Thailand Retreats does not accept responsibility for the breakdown of the supply of water, or electricity, internet connection or of swimming pool filtration systems, though we will use our best endeavours to arrange for any such problems to be solved quickly.
If there are any problems during the rental period, which could not be resolved by dealing directly with the local staff, contact Thailand Retreats immediately and we shall try to rectify the situation.
It is understood that infrastructure, local standards and conditions are often of a less developed nature in a remote resort location than in more urban environments. Thailand Retreats will do as much as can be reasonably expected to rectify any problems that may occur, but cannot be held responsible for any situation that for some reason cannot be avoided.
Any complaints must be notified to Thailand Retreats within 24 hours of the cause of the complaint occurring for us to act and contact the owner/property manager.
If the Villa is vacated before the end of the rental period without prior agreement with Thailand Retreats or the property owner/manager, this may result in the loss of all right to any compensation.
The lead person who makes the booking is responsible for the correct and appropriate behaviour of the guests staying at the property. Should any member of the party not behave in such a manner Thailand Retreats, owner or property manager may at their absolute discretion ask the offending guest or guests to vacate the property forthwith.
The service of staff is included at some of the properties. Additional services such as those of cooks and/or drivers can usually be sourced. Please give ample notice as soon as possible; especially at peak holiday seasons and we shall try to assist. Thailand Retreats can assume no liability for such contracted staff. The rates for these services will be provided in advance and shall be paid by you as incurred.
All of the villas have a safe and any valuables left at the property are left at one's own risk. Neither Thailand Retreats or the owners or staff at the property are responsible for any loss or damage to valuables or other property.
Any contract that is made will be with the acceptance by both parties of these Terms and Conditions, which are governed by the States of Jersey law, and both parties will submit to the exclusive jurisdiction of the States of Jersey courts.
These Terms & Conditions govern all bookings with Thailand Retreats Ltd. Any booking made or order placed by you, whether through the Company's website or otherwise, shall be deemed an offer by you to rent the relevant accommodation subject to these Terms & Conditions. All bookings through our Company and all matters arising from them are subject to the States of Jersey law and to the exclusive jurisdiction of the courts of the States of Jersey.
The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with the company are only available to persons who are at least 18 years old. By submitting a booking you warrant and confirm to us that you have read these Terms & Conditions and agree to comply with them.